Shipping policy
Shipping Policy
Thank you for choosing Design Perfection Products for your haircare needs. We strive to provide a seamless and efficient shipping experience for all our valued customers. This Shipping Policy outlines our shipping methods, delivery times, and related information. By placing an order with us, you agree to the terms and conditions of this policy.
Order Processing Time
We make every effort to process and ship orders as quickly as possible. Orders are typically processed within 1 business day from the date of purchase. Please note that our business days are [Days of the week, e.g., Monday to Friday, excluding public holidays].
Shipping Methods and Carriers
We offer standard shipping for all domestic and international orders. The shipping carrier for your order will be selected based on the destination and package weight. Currently, we use reputable carriers such as [Carrier names, e.g., UPS, FedEx, DHL] to ensure reliable and timely delivery.
Shipping Times
Shipping times may vary depending on your location and the shipping method selected during checkout. Estimated delivery times for standard shipping are as follows:
- Domestic Orders: 1 to 2 business days
- International Orders: 7 business days
Please note that these delivery times are only estimates and not guarantees. Actual delivery times may be affected by factors beyond our control, such as customs processing and shipping carrier delays.
Shipping Fees
Shipping fees are calculated based on the destination, package weight, and selected shipping method. The total shipping cost will be displayed during the checkout process before you confirm your order. Please ensure to review and verify the shipping cost before completing your purchase.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress. You can use this tracking number to monitor the status of your shipment until it reaches its destination.
Customs and Import Duties
For international orders, customs or import duties may apply, depending on the destination country's regulations. Any additional fees or taxes imposed by customs are the responsibility of the recipient. Please note that we have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information.
Undeliverable Packages
In the event that a package is returned to us as undeliverable (e.g., incorrect address provided, failed delivery attempts), we will contact you to arrange a reshipment. Additional shipping charges may apply for reshipment due to incorrect address information provided by the customer.
Lost or Damaged Packages
We take great care to package and protect your order during transit. However, if your package is lost or damaged during shipping, please contact us at sales@designperfection.co.ke or call us at +254797235300 within 1 day of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue promptly.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at sales@designperfection.co.ke or call us at +254797235300.